Frequently Asked Questions

Have questions about working with Kanyue? We’ve compiled answers to the most common inquiries from our partners and customers. If you don’t find what you’re looking for, feel free to contact us on WhatsApp.

About Our Products

What types of products do you manufacture?

We specialize in cages and accessories for small animals including hamsters, birds, rabbits, guinea pigs, reptiles, and other small pets. Our product range includes transparent cages, wire cages, feeding accessories, and custom-designed enclosures.

What makes your transparent cages special?

Our transparent pet cages are developed using proprietary materials from our in-house new material laboratory. They are engineered for exceptional clarity, high impact resistance, and superior fall resistance — making Kanyue the #1 specialist in transparent pet cages globally.

Are your products safe for animals?

Absolutely. All materials we use are non-toxic, BPA-free, and tested to comply with international safety standards including REACH, RoHS, and California Proposition 65. Animal safety is our top priority.

OEM & ODM Services

What is the difference between OEM and ODM?

OEM (Original Equipment Manufacturer) means we manufacture products based on your existing designs and specifications. ODM (Original Design Manufacturer) means we handle the design and development process for you, creating a product tailored to your requirements.

Can you help with product design?

Yes! Our ODM service includes full product design support — from initial concept and 3D modeling to mould design and prototype development. Our engineering team will work closely with you to bring your vision to life.

What is your minimum order quantity (MOQ)?

MOQ varies depending on the product type and customization requirements. Please contact us on WhatsApp with your specific requirements and we will provide a tailored quote.

Production & Lead Times

How long does production take?

Lead times depend on the complexity of the product and order volume. For standard products, production typically takes 30–45 days. For new mould development and custom ODM projects, lead times may be longer. We will provide a specific timeline during the quotation process.

Can I visit your factory?

Yes, we warmly welcome factory visits! Our facilities are located in Foshan City, Guangdong, China. Please contact us on WhatsApp in advance to arrange your visit.

Shipping & Logistics

Do you ship internationally?

Yes, we ship to customers worldwide, including the United States, Europe, and across Asia. We work with reliable freight partners to ensure safe and timely delivery.

What shipping methods are available?

We support sea freight, air freight, and express courier services depending on your order size and urgency. Our team will recommend the most cost-effective option for your shipment.

Getting Started

How do I request a quote?

Simply reach out to us on WhatsApp with your product requirements, target quantity, and any design files or references. Our team will respond promptly with a detailed quotation.

What information do I need to provide to get started?

To get started, it helps to have: product type and specifications, target quantity, preferred materials or colors, any existing design files (if applicable), and your target market or compliance requirements. Don’t worry if you don’t have everything — our team is happy to guide you through the process.